(Christine Rousselle, Townhall) – American Airlines is not thrilled with the recent trend of TSA lines and slowdowns, and the company claims that delays in screening have caused 70,000 people to miss their flights this year. An additional 40,000 bags did not make it to their destinations due to the TSA.
American thinks that the TSA isn’t doing enough to ensure that lines don’t get out of control.
American, the world’s largest airline, wants TSA to create a senior internal role focused on traveler concerns, said American Airlines Group, Inc. Senior Vice President for Customer Experience Kerry Philipovitch. The request comes days after Neffenger shook up TSA’s management, removing the head of security operations, Kelly Hoggan.